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Troubleshooting

Common issues and their solutions.

Tenant connection​

I can't connect my tenant​

  • Ensure you're signing in with a Global Administrator account
  • Check that your Entra ID tenant doesn't have conditional access policies blocking the Robopack enterprise application
  • Try the connection in a private/incognito browser window to rule out cached credentials

Robopatch isn't available for my tenant​

Robopatch requires the Admin Consent authorization method. If your tenant was connected using the user-based method, you'll need to reconnect using Admin Consent. See Connecting Your Intune Tenant.

The authorization test fails​

  • Verify that the Global Admin account has not been disabled or had permissions revoked
  • Check the Entra portal to confirm the Robopack enterprise application is present under Enterprise Applications
  • Ensure no Conditional Access policies are blocking the Robopack service principal

App deployment​

An app failed to import to Intune​

  • Check the app status in Packages for error details
  • Ensure your tenant connection is still active (green authorization indicator in Settings > Tenants)
  • Verify that your account has Package Writer or Organisation Administrator permissions
  • For large apps, the upload may take longer — check back after a few minutes

Detection method isn't working​

  • Verify the detection rule matches the installed application (file path, registry key, or MSI product code)
  • For custom apps, re-run the Analyze and Test step to regenerate detection methods
  • Check that the app version in the detection rule matches what's actually installed on the device

Radar Tracking​

Radar scan shows no results​

  • Ensure the Device.Read.All and DeviceManagementManagedDevices.Read.All permissions are granted
  • The initial scan may take time depending on the number of devices in your tenant
  • Verify that devices are actively reporting to Intune

Devices aren't being updated by Radar​

  • Check that the Radar Tracking toggle is enabled on the Robopatch flow
  • Verify the Deployment Wave configuration has valid groups
  • Ensure the flow is in an active state (not paused)

Roles & permissions​

A user can't see certain features​

  • Check their assigned roles in Settings > Users
  • Verify per-tenant permissions in Settings > Tenants if using multi-tenant
  • If using Entra ID roles, confirm the user's group membership in the Entra portal

Still stuck?​

Contact support at support.robopack.com.